Departures from New York to Poland take place once the air cargo or ship container is completely filled up. There is no set date for departures, however, they take place several times a week, for both air mail and sea parcels. Until this point, your parcel will be held in our warehouse in New Jersey. They typically do not stay there longer than a few days.
Once they have departed from the US, airplane parcels arrive in Poland the next day, and parcels departing by boat will take approximately 3 weeks to arrive. After arriving in a warehouse in Poland, the following steps will depend on the final destination of the parcel:
- For Polish packages, they will be screened and go through local customs. This typically takes a maximum of 1 week to complete. After that, they are handed over to a local courier (FedEx, DPD, GLS) for door-to-door delivery. This typically only takes a few days, depending on the distance of the destination from the warehouse is Czestochowa.
- For parcels heading to other European countries, the packages will be held at the warehouse in Poland until the destination country clears all necessary importation paperwork. This can take up to 2-3 weeks depending on the country and the speediness of their customs officers. As of July 1st, 2021, the European Union has introduced new import laws that require much stricter regulations, which are the cause of these lengthy delays. Unfortunately, this process cannot be avoided or sped up. Of course, we are keeping a close eye on this situation and will keep you informed if any changes occur.
- Once the above mentioned process is finished, the parcel will be sent out to its destination for final screenings and evaluation. It is at this stage that the recipient may receive a notice that they must pay taxes on the parcel, depending on its contents. For more information, visit our Taxing & Customs page.
- For parcels headed to Eastern Europe and Asia – depending on the exact location, it might not be possible to perform door-to-door delivery. If the location is very remote or in a small village, you will be asked to provide the address of a local post office from where the recipient will be required to pick up the package.
Once the parcel has passed through customs and is in the hands of the local courier (which varies from country to country), the parcel will be delivered within a few days. The recipient will receive a phone call from the courier before they deliver the parcel, and they will be required to provide a signature and/or ID. Operating hours vary among different couriers, but typically the parcels will be delivered from 8am-10pm local time.
If you have any additional questions, check out our FAQ or contact us using the form below.